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Fees & Appointments

Our practice operates by appointment and aims to run on time.
We encourage patients to book appointments that best match their needs.

Before your visit

To help us provide the best care during your appointment, please arrive a few minutes early and bring your Medicare card, ID, and a list of any medications you’re taking. Booking the appropriate appointment type is essential to meet your needs. Please view the points below for more information to consider before your visit.

  • Mixed Billing
    Service will be provided by highly experienced and dedicated GPs; patients will incur a nominal out-of-pocket fee of $20.
  • Full Bulk Billing
    This service is offered for: Children under 16 years DVA Cardholders Patients with a valid Commonwealth concession card Seniors aged over 65 years (Not applicable on weekend appointments)
  • Full Private Billing
    Weekend appointments (Sat/Sun) $40 out-of-pocket fee applies to all age groups.
  • New Patient (First Time Presenting)
    If you’re visiting us for the first time, please ensure you have your Medicare card, valid ID, and any private health insurance details ready to streamline your check-in process.
  • Standard Appointment (One Medical Issue)
    A standard appointment is tailored to address one medical issue, such as renewing a prescription or managing a single acute concern. This ensures we have enough time to provide focused, high-quality care for your specific needs.
  • Long Appointment (Multiple Medical Issues)
    A long appointment is ideal for addressing multiple medical issues or more complex concerns, providing ample time for thorough discussion, assessment, and personalised care.
  • Urgent Appointments
    If you require urgent care, please let us know when you arrive or call ahead to discuss your needs. Urgent cases will be prioritised and may be seen on the same day. We kindly ask for your understanding if accommodating urgent cases causes the doctor to run behind schedule, as ensuring timely care for those in need is our priority.
  • Running late for an appointment
    If you’re running late for your appointment, please contact us as soon as possible so we can determine if we can still accommodate you or if a rebooking is necessary.
  • Cancellation of an appointment
    We kindly ask for 24 hours notice if you need to cancel your appointment, so we can reallocate the time to another patient. View our Cancellation Policy:
  • Failure to attend an appointment
    A non-attendance fee will apply if you miss your appointment, which must be paid before your next visit. Payment can be made over the phone. Fee: $50 on Weekdays & $75 on Saturdays.

New Patients

We warmly welcome new patients to our practice. For your first visit, please bring:


   •    Your Medicare card
   •    Photo ID (driver’s licence or passport)
   •    Any concession cards, including pension or DVA cards

 

We kindly ask you to arrive 5–10 minutes early to complete the necessary paperwork.

Book Appointment

Existing patients can conveniently book appointments through our HotDoc portal. If you’re new to HotDoc, simply select “Sign Up” to create an account. Be sure to keep your login details safe and secure. Once registered, “Log In” to schedule your appointment. If you have any questions or need assistance, our friendly admin staff are happy to help just give us a call.

 

New and existing patients are able to book via the HotDoc portal for their first appointment. Or please contact the practice directly to arrange your initial booking.

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Fees & Billing

We are a mixed billing practice with out-of-pocket fees applicable for most appointments.

 

Weekdays:

• Mixed Billing: $20 out-of-pocket fee applies to most patients.

• Bulk Billing: Available for eligible patients, including:

• Children under 16

• Seniors over 65

• Concession, Pension, or DVA Cardholders

 

Saturdays:

All appointments are privately billed, with a $40 out-of-pocket fee.

 

At the end of your appointment, you will need to pay the full private fee using EFTPOS. Once payment is made, we will process a Medicare rebate on your behalf, which typically takes 1–2 business days to appear in your account.

Private Fees

Our practice charges private fees for medical consumables and for patients without a Medicare card.

 

Our reception team will always strive to provide an accurate estimate of your appointment costs. However, please be aware that the final cost may vary depending on the treatment provided.

 

Face-to-face and equivalent telehealth appointments are billed at the same rate, as both offer the same level of medical expertise. This ensures you can choose the appointment type that best suits your needs.

 

Please note that your eligibility for bulk-billing or concession rates may depend on the time of day.

Emergencies

Conditions considered medical emergencies include:

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  • Chest Pain: Symptoms of a heart attack, such as chest pain, pressure, or heaviness in the chest, neck, jaw, or left arm, often accompanied by nausea, breathlessness, dizziness, or cold sweats.

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  • Stroke Symptoms: Weakness on one side of the face, arm, or leg, or slurred speech.

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  • Unexplained Collapse or Seizure.

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  • Head Injury: Particularly with loss of consciousness, nausea, vomiting, or confusion.

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  • Falls: Especially for elderly individuals who cannot get up unassisted.

 

If you’re unsure whether something is an emergency, consider the following:

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  • Call the surgery on (02) 9129 9222 to speak to one of our doctors or nurses.

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  • After hours, call Health Direct on 1800 022 222

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  • Alternatively, contact your nearest hospital and ask for the Emergency Department.

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Have a Question? We’re Here to Help!

Our friendly team is available to help with your enquiry. Reach out to us directly through email or by calling our office.

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